Remote Contact Centre
Build better customer relationships with Remote Contact Centre
Remote IT setup and operations administration
The availability of a robust infrastructure to support seamless communication remains one of the key challenges. Companies need to set up remote administration with 360-degree Applied Infrastructure Management (AIM) to manage contact centres with confidence, creating a trusted environment for employees.
Team Collaboration
Grow your business faster by building lasting relationships with customers at every stage of the customer journey.
Leverage customer interactions on their preferred communication channels. Get the most out of your agents' productivity by allowing them to participate in multiple interactions at the same time.
Loss of Customer Service Quality
Contact centres that use a lot of outdated software sometimes miss calls and messages from customers, resulting in lost business opportunities. Adopting new software that integrates with existing software or choosing a platform that already integrates multiple systems can make virtual contact centres more efficient.
Minimal Disruption, Faster Deployment
Set up your remote contact centre in days with SoftDigitz’s expertise in delivering hundreds of remote deployments over the past two months. Plus, with biweekly product innovations and robust product development, you can create a contact centre focused on keeping your dealers and customers happy and achieving its business goals.
- Fast Deployment
- Continuous Advancements
- Work From Home Ready Solutions
Work Mode Selection Capability
Allow agents to flexibly choose their working mode as Work-in-Office (WFO) or Work-from-Home (WFH).
With this flexibility, supervisors can effectively monitor and compare between different working modes based on the number of calls handled, call connection rate, network outages (if any). ) and the overall performance of the monitoring agent in each mode. Sufficient data will allow decision makers to measure the effectiveness of these two ways of doing things and develop their strategies accordingly.
