Softdigitz provides customers with leading public, private, on-premises and hybrid cloud solutions based on your specific needs.
Contact Centre Outsourcing
Take the pressure off your contact centre
Avoid the difficulty of hiring the right number of agents to deal with seasonal fluctuations
OFFERINGS
ACCESS TO 100+ CONTACT CENTRE AGENTS
Our trusted IT agents are fully trained in a variety of industries, making them ideal for any business.
FLEXIBILITY & SCALABILITY
Enable your organization to grow as you grow, with maximum flexibility and scalability.
GENERAL INQUIRIES
Our experienced agents help answer all frequently asked questions such as changes in business processes, new product offerings and new events.
SALES
All of our representatives are trained in upselling and cross-selling, helping to treat every call as a valuable sales opportunity and increase average revenue per order.
ACCESS TO THE LATEST TECHNOLOGY
Access to cutting-edge and emerging technologies.
SPECIALIZED INDUSTRY KNOWLEDGE
Access agents with specialized knowledge, ensuring seamless integration into your contact centre.
TECH SUPPORT & HELPDESK
24/7 support with industry-leading solutions for Level 1 and Level 2 support, including basic troubleshooting, password resets, basic maintenance, and reporting. All agents are pre-trained in some ticketing technology.
ORDER TAKING
We can handle 100% of your order taking service needs or act as an extension of your business. Our agents undergo training specific to your brand and products, personalized by you or our dedicated training managers.
